NOTE: The Poppy Weddings Terms of Service agreed to on booking can be found here. The below terms cover only orders placed on https://shop.poppyflowers.com.
The following policies apply only to Poppy at Home orders placed on shop.poppyflowers.com. If you have questions about your wedding order, please consult the wedding contract in your customer portal or reach out to your Poppy team member.
We ship most products as soon as possible, with delivery in 5-7 days. While deliveries may be scheduled for a specified arrival date, we cannot guarantee delivery on a certain date. We strongly encourage recipients to be at the delivery location to receive their package(s) as flowers and plants that remain outside are more likely to have reduced quality and a shortened life.
Refunds and Cancellations - If we have begun preparing your flowers at the farm, your purchase is final and nonrefundable. No Product may be returned or refunded except for Damaged Products. If we have not begun preparing your flowers, your purchase may be refundable at Poppy's discretion. You may email email@example.com to request an order cancellation. Prepaid and Gift Subscriptions are one-time transactions that cannot be cancelled or refunded. Exchanges - We do not accept any Product exchanges. Damaged Products - If the Product arrives damaged, Company will provide a replacement product if the original product is returned by you and received by Company OR a photograph showing damage is received by Company within 3 days of original delivery date. Provided that Company confirms that your Product was a Damaged Product and was returned in accordance with this Agreement, your sole remedy is that we will send a replacement Product. In the event that Company is unable to provide a replacement Product or if replacement is not requested by Customer, Company may at its sole discretion elect to refund the credit card, debit card, Paypal account, or other payment method used for purchase in the original amount of the purchase. If a replacement Product is issued, we cannot guarantee that the replacement Product will contain exactly the contents or will have the same theme as the originally provided Product.